Novotel London Waterloo, London
113 Lambeth Rd, London, SE1 7LS
The Novotel London Waterloo is ideally located in the city centre, close to Westminster Abbey and Houses of Parliament. Attractions local to the hotel include t... more
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Rooms from £99
(approx. $147) per night
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8/10 Overall rating
| Category | Average Rating |
|---|---|
| 8/10 | Check-in process |
| 8/10 | Your room |
| 8/10 | Working order of facilities / equipment |
| 8/10 | Order and cleanliness of the hotel |
| 8/10 | Performance of staff |
| 8/10 | Overall experience |
| 9/10 | Overall value for money |
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Anonymous ( Solo leisure traveller)
on October 13, 2008
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Morten ( Mature couple)
from Ã?â?rhus c , DK on March 10, 2008
Everyting but price on the food, Very easy to get into center of London and a very quiet hotel. Will book there again next time.
Price of breakfast, but just crossed over the Thames and there were a VERY good place to get food. (600m)
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Janet ( Mature couple)
from Mere brow, preston , GB on July 20, 2007
"Hotel in good location a short taxi ride from Waterloo near Lambeth Palace. Rooms have a Japanese feel, clean and uncluttered. Restaurant new (we didn't know this in advance)with short but interesting menu. Staff friendly and helpful. We would stay again." (99413948)
Stylish, spacious, very near Embankment and short walk to London Eye
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John ( Mature couple)
from Bristol , GB on April 4, 2008
The view from the window and London landmarks,such as the London Eye,Big Ben,and the Houses of Parliment.
The shower water was not very warm through-out out 3 day stay.
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Anonymous ( Solo business traveller)
on November 25, 2007
"A sparkling reception area, with multiple check-in staff, demonstrating excellent care skills. Room and restaurant food were first-class, although more choice of dishes without bread or potato as a central ingredient would have been nice. Staff are well-trained and highly professional, anxious to meet every need. An extremely good experience." (97217817)
Very generous size room, with high quality furniture and fittings.
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Anonymous ( Mature couple)
on July 7, 2007
"Would definitely stay here again. Good value for money. Good size room (for London) with modern facilities.Clean and well maintained hotel." (99937575)
Excellent room,particularly the bathroom. Very good location. Quiet, but near everything.Helpful and courteous staff.
Due to re-furbishment of restaurant, breakfast was in bar. Limited hot choice at breakfast (as ever!) for vegetarians.
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Eric ( Mature couple)
from Bradford , GB on October 9, 2007
"Having stayed there on previous occasions we knew what to expect. The ongoing alterations were unobtrusive." (97062606)
The room was quiet and comfortable.
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Anonymous ( Other)
on November 17, 2008
cleanliness, style (not out dated or in need of a revamp)
Had to queue to check in - only one member of staff on duty at Reception at a peak check in time of 1800. Also, bar staff weren't the friendliest...no smiles, just appeared to wish they were somewhere else (despite the fact that we spending a lot of money) - but they served us OK I suppose. Coffee at breakfast was awful. Choice and quality of food was good though.
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Anonymous ( Mature couple)
on October 21, 2008
"They would use this hotel if they are back in London and recommend it to family and friends." (107865750)
This hotel was booked by me for my inlaws who are both over 75. They said everything was first class and enjoyed their stay.
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Anonymous ( Other)
on June 23, 2007
"We only needed a convenient place to stop-over in transit for Waterloo International and it was very satisfactory for that purpose and I am sure it would be satisfactory for a longer stay. The staff were very helpful which did not surprise me as I have stayed in Novotel Hotels in France" (99196331)
It was remarkably quiet for the centre of London. The room service was excellent
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Peter ( Mature couple)
from Bedlington , GB on May 29, 2007
"The hotel was clean and modern. Th restaraunt standard was very good." (99543194)
Close to required venue
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Stephen ( Group of adult friends)
from Sittingbourne , GB on June 10, 2008
"nice place to base yourself for all the attractions and shows. good quiet nights sleep." (97853610)
nice resteraunt
carpets could be better,but have had worst!!
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Matthew ( Group of adult friends)
from Trowbridge , United Kingdom;GB on June 23, 2007
"When booked on line this hotel proved to be very good value. Its location was ideal for a base to explore central london(about a 20 min walk from Waterloo station). The check in and check out was quick and the staff were very helpful." (99783596)
Its location and modern rooms.
The bar looked a bit tired and the reception area was smokey but this should not be a problem come July 1st!!!
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Anonymous ( Solo business traveller)
on May 15, 2008
"Very good " (97708711)
Clean and good public areas
Slightly basic
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Anonymous ( Other)
on June 15, 2007
everything was good. nice clean room. i would love to come back again
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Anonymous ( Solo business traveller)
on June 15, 2007
"pleasant hotel, well situated, good breakfast, easy to find, helpful staff" (99808827)
pleasant hotel, well situated, good breakfast
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Anonymous ( Mature couple)
on April 25, 2008
Most convienient accomodation in central London.N
They say they have 24hr room service but they don't.We reached Hotel past 22.30hrs ,wanted to order something to eat.Rang room service ,advised to ring Reception, when rang Reception told to ring Room service. Finally I had to go downstairs in their Restaraunt , order and wait and then bring the food upstairs my self to eat with my wife.Totally disappointing service.
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Peter ( Mature couple)
from Nottingham , GB on May 10, 2007
"The only thing I would say that was dissapointing was the price of a the drinks in the bar around " (99426682)
Very clean and tidy
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Elaine ( Other)
from Leicester , United Kingdom;GB on April 27, 2007
Friendly Staff, very helpfull. Room spotlessly clean. Location of hotel excellent.
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Anonymous ( Mature couple)
on May 4, 2007
"Modern, quiet, large well furnished rooms, good location for visiting central London, good value, would definitely recommend" (99266288)
Good location near Parliament, quiet, spacious well furnished room, staff mostly very helpful, close to Underground
Window could only be opened about one foot, mini bar not convelient for storing milk, wine, etc. No good restaurants within 25 Min walk, Hotel resaurant only a very expensive buffet.
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Linda ( Young couple)
from Southend on sea , GB on March 21, 2007
central location. clean welcoming and somewhere i would definately use again
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Anonymous ( Young couple)
on March 2, 2007
"The hotels contemporaty and clean design stands out as I was not expecting this for the price we paid. The location is brillian for a night out in London. The number 3 bus which stops right outside the hotel will take you right into the heart of the west end. The resutaurant and room service menus have good vegitarian options which was a bonus, but do expect to pay hotel prices." (99980231)
Excellent decor and facilities in the room. Very comfortable stay.
Heating contols were slow to respond. But it was not overly cold.
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Anonymous ( Young couple)
on May 24, 2007
"Although it was quite a long walk from the Eurostar terminal, it was a pleasant one! Generally we were very pleased with the hotel, and would definately use again on another visit. We were delighted to be up-graded as well. One tip maybe to include a few more tubs of milk for tea and coffee!" (99223546)
Clean and tidy. Friendly and helpful staff
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Karen ( Mature couple)
from Plymouth , United Kingdom;GB on May 20, 2007
"Great location for sightseeing. Room we had was adequate for our needs. Would use this hotel again." (99850959)
Location
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Lorraine ( Solo business traveller)
from Hemel hempstead , United Kingdom;GB on January 26, 2007
"The location of this hotel is excellent. The staff are superb. I personally found the bed and pillows very uncomfortable and only for that reason would I not stay again.A great shame because everything else was great. Wonderful that there is ample parking at the hotel - just wish I had been informed, both on-line and when arriving, that the cost of parking is an extra." (99227626)
very friendly, efficient staff in every area of this hotel.
very uncomfortable bed and pillows
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Anonymous ( Solo leisure traveller)
on April 26, 2007
"as above" (99142773)
clean
the bath was unusuable to elderly and infirm guests. It should have grab handles and a removeable rubber mat(to assist getting in/out of bath}
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Anonymous ( Mature couple)
on April 18, 2007
would like bar staff to understand a bit more english, and get the orders right
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Anonymous ( Young couple)
on March 24, 2007
Good location Pleasent Staff.
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Anonymous ( Solo leisure traveller)
on August 1, 2008
"Great! " (108019296)
Location, courtesy of staff
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Anonymous ( Young couple)
on March 21, 2007
Staff
the cushions on the bed and sofa were extremely dirty. The pillow were and odd shape
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Anonymous ( Young couple)
on June 23, 2008
"POsitive" (97584746)
Good clean facilities
Poor airconditioning
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Robert ( Group of adult friends)
from Alcester , United Kingdom;GB on December 12, 2006
"Close proximity to London Eye and other major London sites. Although just the other side of the river the hotel is ideally placed to visit many of Londons major historic sites. I would certainly consider for London visits in the future, when previouly I have always stayed on the north side of the river. Very clean friendly hotel." (99414542)
Although busy the staff were very attentive and the public rooms were well serviced.
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Anonymous ( Other)
on December 12, 2006
Large room, Firm Bed. Room looked good. Very friendly and helpful staff.
Though very deep, bath was too short to lie down in (I'm 5' 7), and there was no shower.
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Anonymous ( Solo business traveller)
on March 10, 2007
"For my purpose the room was excellent. Could have done with a little sleep overnight which was difficult with noisy AC plant outside." (99176781)
Overall, very pleasant,clean and quiet.
Little noisy at night from mechanical plant room above making it difficult to sleep and cold in room. Maybe needs new glazing seals.
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Ken ( Solo business traveller)
from Colmar , United Kingdom;GB on March 9, 2007
Good location, friendly and informative staff, clean room
The buffet breakfast wasn't as hot as it could have been
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Anonymous ( Mature couple)
on February 28, 2007
Clean and orderly room, very nice linen and towels
None at all
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Anonymous ( Mature couple)
on February 27, 2007
The room was very smart and comfortable - I particularyl liked the fact that the toilet cubicle was in a separate room from the bath and shower!
I would have preferred the restaurant to be in a quieter area.
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Anonymous ( Mature couple)
on December 4, 2007
Good location for transport & sightseeing
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Anonymous ( Mature couple)
on February 14, 2007
clean, comfortable, smart
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Anonymous ( Mature couple)
on January 30, 2007
"Our stay was good the staff was friendly and helpful and the room was clean and comfortable. Would have liked some info in room about the distance to local tourist spots ie london eye so we could plan a route when we come again. This was the first night we had stopped in london and will use this hotel again if convienent for tourist routes." (99892424)
it was clean and comfortable
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Stephen ( Family with older children)
from Herne bay , United Kingdom;GB on January 10, 2007
"A wonderful central hotel. With everything you need for a comfortable stay. Rooms are of a good size. Car park very safe." (3304144914)
lovely view
shame that when you have a family room they do not leave cups,towels and glasses for 3
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Anonymous ( Group of adult friends)
on July 18, 2007
Location
The pillows on the bed.....
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Laura ( Young couple)
from Andover , United Kingdom;GB on January 5, 2007
"Fantastic hotel and a superb location for a short walk to some of the top attractions in London like Parlianment, London Eye and Trafalgar Square. A top quality stay." (3304101937)
It was welcoming and very clean. The staff were very helpful and polite, even when dealing with our overcharged bill when we vacated.
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J a ( Mature couple)
from Clacton on sea , United Kingdom;GB on January 4, 2007
"We booked this hotel as we were up in London for the New Year celebrations. It would have been nice if the hotel had notified us of there special New Year evening menu and perhaps some form of evening entertainment would have been nice for such a special night. I found all the staff very helpful and smart." (3304155625)
The room was spacious and comfortable and very clean. I was impressed that there was very little noise coming from outside the hotel and also within the hotel.
I do think the room could have been a little warmer I did increase the temperature of the room thermostat but this did nothing to the coolness of the room.
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( Group of work colleagues)
from Farnham , GB on July 3, 2007
Definately the staff! So helpful. The bed was also very comfortable.
The carpet in the bar was disgusting but as it is being renovated this will improve the hotel no end.
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Jacqueline ( Mature couple)
from Biddulph moor , United Kingdom;GB on December 21, 2006
Bathroom door did not close properly and one of the ceiling lights was broken in the bathroom. Both bathroom and toilet had no extractor fans.
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Anonymous ( Group of adult friends)
on June 27, 2007
Location
Slow check in Wouldn't order taxi
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Anonymous ( Mature couple)
on November 22, 2006
"enjoyable" (99099230)
it was central and the bar was good
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Anonymous ( Mature couple)
on November 21, 2006
"Very nice accomodation,and the hotel was in an excellent position for Westminster, London Eye and the underground. Would deffinatly stay again." (99406338)
Very clean and very comfortable
could not fault accom. but breakfast could have been better service. Had to find and ask for tea/coffee.
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Philip ( Family with young children)
from Crieff , United Kingdom;GB on March 11, 2007
Cleanliness and location
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The views expressed on this page are the personal opinions of guests and therefore do not necessarily represent the views of Active Hotels, Active Reservations or our distribution partners (About our hotel reviews).
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